Did you know that 3.6 Billion people have at least one social message app installed?
The future of public customer care is private social messaging.
The team at ConverSocial analyzed the top trends impacting the state of digital care in 2018 using the results from over 2,000 surveyed consumers. And the infographic below illustrates what they found.
Some key findings include:
59% value human interaction over conversations with bots.
33% say their expectations aren't being met, or worse.
57% would shun a brand after a bad digital customer experience.
The future of public customer care is private social messaging.
The team at ConverSocial analyzed the top trends impacting the state of digital care in 2018 using the results from over 2,000 surveyed consumers. And the infographic below illustrates what they found.
Some key findings include:
59% value human interaction over conversations with bots.
33% say their expectations aren't being met, or worse.
57% would shun a brand after a bad digital customer experience.