Did you know that 67 percent of consumers now tap social networks (especially Facebook and Twitter) for customer services?
Social media is a vital communication platform and key customer service tool for businesses and organizations.
Social media provides businesses the opportunities to offer instant customer service and can also help build brand validity, awareness, and exposure to core, niche or mass audiences.
Similarly, it can improve customer relations and extend your brands reach across the Web.
To learn more, checkout the infographic below created by the University of Southern California.