How many times do you find yourself saying about your sales position: “This job would be great if it weren’t for all the darn customers.”
It seems that there are no number of positive interactions we can have with happy, loyal, clients that cannot be undone by one intensely negative experience. There is no way around it, a customer gone rogue will ruin your day.
However, there are strategies to use on specific types of bad customer behavior that will allow you to reduce the stresses associated with even the most troublesome interactions. Fundera has assembled 11 archetypes of some of the most fearsome or worrisome characters you may come across in business. Below they offer ideas on how best to approach each type including the knit picky, the indecisive, and the just plain aggressive.
It seems that there are no number of positive interactions we can have with happy, loyal, clients that cannot be undone by one intensely negative experience. There is no way around it, a customer gone rogue will ruin your day.
However, there are strategies to use on specific types of bad customer behavior that will allow you to reduce the stresses associated with even the most troublesome interactions. Fundera has assembled 11 archetypes of some of the most fearsome or worrisome characters you may come across in business. Below they offer ideas on how best to approach each type including the knit picky, the indecisive, and the just plain aggressive.