The perfect brand experience isn't just about what your sell your customers. It's about ensuring your customers feel equal parts welcomed, enthusiastic, and awed by your ability to properly execute all the finite details at each step of their journey with you. From your fresh content on social media to helpful, personalized interactions in your customer community, Getsatisfaction's infographic guide to hosting the perfect customer experience will make you the talk - and envy - of the industry in no time.
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| How to Host the Perfect Customer Experience - click infographic to enlarge |
Key takeaways from:
"No one likes to be talked at; your customers are more interested in being talked with. Start the conversation on social media, but don't treat it like marketing. Handel your online interactions the way you'd treat a respected friend - with authenticity, honesty, and responsiveness".
"Customers, new and old, expect more from brands these days, and it's your job to deliver on all fronts. With a detailed plan and the know-how to give your audience what they want, you're sure to keep them returning time and again".
image credit: mikeandthecustomer.com